Bash: Online Shopping

If you are not satisfied with your unused items, you have 30 days to return it for FREE at any TFG store from which the items originated, so that we can facilitate a refund or exchange(any goods listed as “sold by Galaxy” and goods listed as “sold by Bash” excluded). Used products that are defective may be returned within 6 months of purchase, subject to assessment by us.

Alternatively, contact our Bash Support Team (0861 111 761 or [email protected]) and we will arrange for a courier to collect your items. Once the items have been received and have passed an assessment at our distribution centre, your refund will be processed

Please refer to our returns policy as well as clause 6 of our Online Shopping Terms and Conditions for more information and for a list of goods that cannot be returned.

Special returns and refunds terms and conditions pertaining to certain goods:

Furniture items

If you'd like to return a furniture item, please call our contact centre on 0861 111 761. You must complete the returns form that you received with your item and send it to us so that we can arrange an assessment. Once our quality assurance team determines that the goods are defective or that there are quality issues, your goods will be replaced or repaired, or a return will be generated by our contact centre, who will arrange a collection date and time with you. If we determine in our assessment that the goods are not defective or not affected by quality issues, or that care instructions have not been followed, you will not be entitled to a refund, repair or exchange of these goods.

Sold by American Swiss and Sterns

Goods sold by American Swiss and Sterns may only be returned to a branch of the relevant store – they are not eligible for courier collection. Refunds and exchanges are subject to an assessment by our quality assurance team.

Sold by Galaxy

Goods listed as “sold by Galaxy” may only be returned via courier. Refunds and exchanges are subject to an assessment by our quality assurance team

Sold by Bash

Goods listed as “sold by Bash” may not be returned to any TFG store or brand standalone store from which the items originated e.g. Aldo products sold on Bash may not be returned to a Foschini or Aldo store. Goods listed as “sold by Bash” may only be returned via courier. Refunds and exchanges are subject to an assessment by our quality assurance team

Cellphones, laptops and tablets

Defective goods purchased from Hi, excluding TVs, may only be returned to Foschini or Hi stores in South Africa. They are not eligible for courier collection.

Unopened goods from Hi, excluding TVs, may be returned to Foschini or Hi stores in South Africa or via courier. Please note that original packaging must still be sealed.

TVs

TVs can only be returned via courier and will not be accepted in store. Please contact our call centre on 0861 111 761 to arrange collection and check on specific supplier conditions

TFG Connect SIM cards

If you wish to cancel your TFG Connect package, please call 0860 663 663 during office hours.